PAIA Information Requests

A practical route for requesting access to records held by Good Food Distributors, subject to South Africa's Promotion of Access to Information Act.

Last reviewed: 14 August 2026

1. Purpose of this page

The Promotion of Access to Information Act 2 of 2000 (PAIA) provides a process for requesting access to certain records held by a private body where the record is required for the exercise or protection of a right. Access remains subject to PAIA's procedures, applicable fees and grounds for refusal.

This webpage explains the initial request route for Good Food Distributors. It is not presented as a signed section 51 manual.

2. Making a request

A request should be clear enough for Good Food to identify the requester, the record and the right involved. Please include:

• Your full name and reliable contact details.
• A specific description of the record or record category requested.
• The right you seek to exercise or protect and why the record is required.
• Your preferred form of access, where relevant.
• Proof of authority if you are acting for another person or organisation.

Send the request to info@good-food.co.za with “PAIA information request” in the subject line. Do not submit passwords, banking credentials or unrelated identity documents through the public contact form.

3. Records that may be held

Depending on Good Food's activities and legal retention duties, records may include:

• Company administration, governance and statutory records.
• Customer, supplier and commercial correspondence.
• Finance, tax, insurance and contractual records.
• Employment and human-resources records.
• Operational, safety and website-administration records.

This list describes possible categories only. It does not confirm that a particular record exists or that access will be granted.

4. Assessment, identity and fees

Good Food may ask for information needed to verify identity, authority or the scope of a request. A request is assessed under PAIA and other applicable law, including protections for privacy, confidential commercial information and third-party rights.

Prescribed request or access fees may apply. Where required, the requester will be notified before the relevant work proceeds. A decision should be communicated through the contact details supplied with the request.

5. Official PAIA resources

• Department of Justice PAIA information and forms
• Information Regulator PAIA guidance
• Official private-body PAIA manual template