Privacy Notice

This notice explains how Good Food Distributors (Pty) Ltd handles personal information submitted through its current marketing website and direct enquiry channels.

Last reviewed: 15 August 2026

1. Scope

This notice applies to the Good Food Distributors marketing website, its contact form, and enquiries sent to the phone number or email address published on the website. The website does not currently provide a public product catalogue, online ordering or a customer portal.

Good Food Distributors processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Information we collect

Information you provide

• Name, email address and optional telephone number.
• Company name, enquiry type and the commercial brief you submit.
• Information included in direct correspondence with our team.

Technical information

Hosting and security services may create routine server logs such as an IP address, browser type, request time and page requested. The site also stores one versioned privacy-notice preference in your browser for up to 180 days after you acknowledge the notice.

3. How we use information

• To review and respond to supply, trade-account, brand and partnership enquiries.
• To communicate about the requirement described in your brief.
• To operate, secure, maintain and troubleshoot the website.
• To keep appropriate business records and meet lawful obligations.
• To protect Good Food, its customers and partners against misuse or fraud.

Submitting an enquiry does not create a trade account, supply agreement, employment relationship or guaranteed response time.

4. Sharing and service providers

Information may be handled by service providers that support website hosting, security and enquiry-email delivery. Those providers should receive only the information needed to perform their service. Information may also be disclosed where required by law, to professional advisers, or to protect legitimate legal rights.

Good Food does not state that it sells contact-form information or uses it for third-party advertising.

5. Retention and security

Enquiry information should be retained only for as long as reasonably necessary to assess the request, manage related correspondence, maintain required business records or resolve a dispute. Retention periods may differ where a commercial relationship develops.

Reasonable administrative and technical safeguards are used, but no internet transmission or storage system can be guaranteed completely secure. Avoid placing passwords, bank details or unnecessary identity documents in the public contact form.

6. Your choices and rights

Subject to applicable law, you may ask whether Good Food holds personal information about you, request access or correction, object to certain processing, or request deletion where retention is no longer required. We may need to verify your identity before acting on a request.

Send a concise request to info@good-food.co.za with “Privacy request” in the subject line.

7. Browser storage and cookies

The current site uses a versioned, essential browser-storage record to remember your privacy choice for up to 180 days. It does not currently run analytics, advertising cookies, retargeting pixels or embedded third-party media. See the Cookie and Browser Storage Notice for the current technology inventory and privacy controls.