Effective Date: 25 October 2025 | Last Updated: 25 October 2025
Welcome to Good Food Distributors (Pty) Ltd ("Good Food Distributors", "we", "us", or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between Good Food Distributors and you (the "Customer", "you", or "your") governing your access to and use of our website, services, and the purchase of products.
By accessing our website at www.goodfooddistributors.co.za, registering for a trade account, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and any other policies referenced herein.
These Terms apply to all business-to-business (B2B) transactions conducted through our distribution channels, including but not limited to retailers, wholesalers, restaurants, hotels, and other commercial entities operating within the Republic of South Africa.
IMPORTANT: If you do not agree with any part of these Terms, you must not use our website or services or purchase any products from us. Your continued use of our services constitutes acceptance of these Terms as they may be amended from time to time.
In these Terms, unless the context requires otherwise:
| Term | Definition |
|---|---|
| Business Day | Any day other than a Saturday, Sunday, or official public holiday in the Republic of South Africa |
| Consumer | A person to whom goods or services are marketed in the ordinary course of business |
| CPA | The Consumer Protection Act 68 of 2008, as amended |
| Credit Facility | The arrangement whereby we extend credit to approved Customers for the purchase of Products |
| Delivery Address | The physical address nominated by the Customer for delivery of Products |
| ECTA | The Electronic Communications and Transactions Act 25 of 2002, as amended |
| NCA | The National Credit Act 34 of 2005, as amended |
| Order | A request by the Customer to purchase Products from Good Food Distributors |
| POPIA | The Protection of Personal Information Act 4 of 2013, as amended |
| Products | Fast-moving consumer goods (FMCG) including food, beverages, and related products offered for sale by Good Food Distributors |
| Services | The distribution, delivery, and related services provided by Good Food Distributors |
| Trade Account | A business account established with Good Food Distributors for the purchase of Products |
| Website | The website located at www.goodfooddistributors.co.za and any associated mobile applications or platforms |
Interpretation: Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa. References to statutes include amendments and re-enactments thereof.
To register for a Trade Account, you must:
The registration process requires submission of:
We reserve the right to conduct credit checks, verify information provided, and assess your creditworthiness. Account approval and credit limits are determined at our sole discretion. We may request additional documentation or financial statements during the assessment process. Processing time for applications is typically 3-5 Business Days from receipt of complete documentation.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You must notify us immediately of any unauthorized access or security breach. We reserve the right to suspend or terminate accounts where fraud or misuse is suspected.
Orders may be placed through the following channels:
Upon receipt of your Order, we will issue an order acknowledgement via email or SMS. This acknowledgement does not constitute acceptance of your Order. A binding contract is only formed when we dispatch your Order or issue an order confirmation invoice, whichever occurs first. We reserve the right to accept or decline any Order at our discretion, including for reasons of credit limits, product availability, or pricing errors.
Minimum order values may apply depending on your location and account type:
Standard lead time for order processing and delivery is 48 hours (2 Business Days) from order confirmation. 48-hour or next-day delivery may be available for orders placed before 10:00 AM, subject to product availability and location. Lead times may be extended during peak periods, public holidays, or due to force majeure events.
Orders may be modified or cancelled by contacting us within 2 hours of placement, provided the Order has not yet been processed. Once an Order has been processed or dispatched, cancellation is not permitted. If we are unable to fulfill part or all of your Order, we will notify you promptly and offer alternatives or a refund for the affected items.
All prices are quoted in South African Rand (ZAR) and are exclusive of Value-Added Tax (VAT) unless otherwise stated. Prices displayed on our Website or in quotations are subject to change without notice. The price applicable to your Order is the price confirmed at the time of order acceptance, as reflected on your invoice.
We reserve the right to adjust prices due to:
We will notify you of any material price increases that may affect standing orders or future purchases.
We accept the following payment methods:
For cash accounts, payment is due immediately upon order placement or before delivery. For approved credit accounts, payment is due within 30 days from invoice date (NET 30 terms). All payments must reference the relevant invoice number to ensure proper allocation.
Late payments will attract interest at the rate prescribed by the National Credit Act (currently 11.75% per annum) or such other rate as may be determined by legislation from time to time. Interest is calculated daily and compounded monthly on overdue amounts. We reserve the right to suspend credit facilities and deliveries for accounts in arrears until payment is received.
We reserve the right to set off any amounts owed to you against amounts you owe us. You will be liable for all costs incurred in collecting overdue amounts, including legal fees on an attorney-client scale, collection commission, and tracing fees.
Credit facilities are subject to approval and may require personal or business suretyship. We conduct comprehensive credit assessments including credit bureau checks, trade reference verification, and financial statement analysis. Credit limits are determined based on creditworthiness, trading history, and business profile.
Standard credit terms are NET 30 days from invoice date. Credit limits are reviewed periodically and may be adjusted based on payment history and account performance. We reserve the right to withdraw or reduce credit facilities at any time without prior notice if:
We may require personal suretyship from directors, owners, or partners as security for credit facilities. Sureties bind themselves as co-principal debtors in solidum with the Customer for all amounts owed. We retain ownership of all Products delivered until payment is received in full (retention of title clause as permitted by law).
Where the National Credit Act applies, we will conduct affordability assessments and provide required disclosures. You have the right to apply for debt review if experiencing financial difficulty. We will report credit behavior to registered credit bureaus as permitted by law.
You must manage your credit limit responsibly and not exceed your authorized limit. Orders that exceed available credit may be held, reduced, or cancelled. Requests for credit limit increases must be submitted in writing with supporting financial documentation for review.
Deliveries are made to the Delivery Address specified in your Trade Account or as nominated on the Order. Standard delivery hours are Monday to Friday, 7:00 AM to 5:00 PM, excluding public holidays. We operate a scheduled delivery route system, and specific delivery time slots cannot be guaranteed unless specifically agreed upon in writing.
We aim to deliver Orders within 48 hours (2 Business Days) of order confirmation, subject to product availability and location. Delivery timeframes are estimates only and do not constitute binding commitments. We will not be liable for any delays caused by circumstances beyond our reasonable control.
Delivery charges may apply depending on order value and location:
Risk in Products passes to you upon delivery. For deliveries requiring signature, risk passes upon the signatory accepting delivery. For unattended deliveries (where authorized), risk passes when Products are left at the Delivery Address. Title to Products remains with Good Food Distributors until payment is received in full (retention of title). You are not entitled to resell, encumber, or dispose of Products until full payment is made.
You must inspect all Products upon delivery and note any discrepancies, shortages, or visible damage on the delivery note before signing. Failure to note such issues at delivery may affect your ability to claim for shortages or damage. If you are not available to receive delivery, you must nominate an authorized representative to accept delivery on your behalf.
If delivery cannot be completed due to your unavailability, incorrect address, refusal to accept, or failure to provide access, we may charge re-delivery fees. After two unsuccessful delivery attempts, we reserve the right to cancel the Order and charge a restocking fee of 15% of the order value.
For temperature-sensitive Products, we maintain cold chain integrity during transportation in accordance with R638:2018 regulations. Upon delivery, it is your responsibility to immediately place Products in appropriate storage conditions. We are not liable for product deterioration resulting from inadequate storage after delivery.
Due to the nature of food and beverage products, returns are generally not accepted except in the circumstances outlined below. Products cannot be returned for change of mind, incorrect ordering, or buyer's remorse. All returns require prior authorization from our customer service team.
We accept returns in the following circumstances:
To initiate a return:
Returns must be initiated within 24 hours of delivery for quality or damage issues. Requests made after this period may not be accepted unless the defect could not reasonably have been discovered immediately. Products must be returned within 7 days of receiving authorization.
For approved returns, we will issue:
Refunds are processed within 7-14 Business Days of receiving and inspecting returned Products. Delivery charges are non-refundable unless the return is due to our error.
The following items cannot be returned:
We are committed to supplying Products that comply with all applicable South African food safety and quality regulations, including:
We strive to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that product information is complete, reliable, current, or error-free. Actual product packaging and materials may contain different or additional information than shown on our Website. All Products are subject to manufacturer specifications and may vary slightly from descriptions.
We warrant that at the time of delivery, Products will:
This warranty is subject to proper storage and handling after delivery. We do not provide warranties beyond those required by law.
Some Products may be covered by manufacturer warranties. These warranties are provided by the manufacturer, not Good Food Distributors. We will assist in facilitating warranty claims where reasonably possible, but warranty obligations rest with the manufacturer.
We endeavor to supply Products with adequate shelf life for commercial resale. Unless otherwise stated, Products will have a minimum of 30 days remaining until the best before or expiry date at time of delivery. Short-dated or clearance Products may be offered at discounted prices with clearly disclosed shelf life information.
Quality complaints must be lodged within 24 hours of delivery with photographic evidence and batch/lot numbers. We will investigate all quality complaints and take appropriate action, which may include product replacement, credit, or referral to the manufacturer. We maintain comprehensive traceability systems to facilitate product recalls if required.
To the maximum extent permitted by law, our total aggregate liability arising from or in connection with these Terms, the Products, or Services, whether in contract, delict (tort), or otherwise, shall not exceed the value of the specific Order giving rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Nothing in these Terms excludes or limits our liability for:
As a distributor, our liability for product defects is limited to replacement or credit for defective Products. Product liability claims relating to manufacturing defects, contamination, or health hazards should be directed to the manufacturer. We will cooperate in facilitating such claims but do not accept liability for issues arising from product design or manufacturing.
We do not guarantee uninterrupted or error-free operation of our Website or systems. We are not liable for any loss or damage arising from Website unavailability, technical errors, system failures, cyber-attacks, or data breaches, provided we have implemented reasonable security measures.
No claim against us may be instituted unless legal proceedings are commenced within 6 months of the cause of action arising. This time bar applies to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless Good Food Distributors, its directors, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable legal fees) arising from or relating to:
If you resell Products to end consumers or other businesses, you indemnify us against any claims arising from:
We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims. You will not settle any claim without our prior written consent if such settlement imposes any obligation or liability on us.
You must promptly notify us of any claim or threatened claim that may give rise to an indemnification obligation. Failure to provide timely notice may affect your indemnification obligations.
All intellectual property rights in our Website, branding, logos, trademarks, trade names, content, materials, software, databases, and documentation ("Our IP") are owned by or licensed to Good Food Distributors. These include but are not limited to:
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and Services for legitimate business purposes in accordance with these Terms. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit Our IP without prior written consent.
Product brands, trademarks, and packaging designs are owned by their respective manufacturers. You may display and use manufacturer trademarks solely for the purpose of reselling their Products in accordance with applicable trademark laws. You must not use trademarks in a manner that implies endorsement, affiliation, or sponsorship without authorization.
You must not:
If you believe any content on our Website infringes your intellectual property rights, please notify us at legal@goodfooddistributors.co.za with detailed information including proof of ownership and the specific content in question. We will investigate and take appropriate action in accordance with applicable law.
"Confidential Information" means any non-public information disclosed by either party, including but not limited to:
Both parties agree to:
Confidentiality obligations do not apply to information that:
Confidentiality obligations survive termination of these Terms for a period of 5 years. Upon termination or request, each party must return or destroy all Confidential Information in its possession and certify such destruction in writing.
You acknowledge that pricing information provided to you is confidential and specific to your account. You must not disclose our pricing to competitors or use it to solicit competing offers. Volume discounts and special pricing arrangements are confidential and must not be disclosed to other customers.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and our Privacy Policy. By accepting these Terms, you consent to the collection, processing, and use of personal information as described in our Privacy Policy, available at www.goodfooddistributors.co.za/privacy.
We collect and process the following categories of personal information:
We process personal information for the following purposes:
You have the right to:
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, destruction, or damage. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
We may share personal information with:
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations (including tax and financial record keeping), resolve disputes, and enforce our agreements. Transaction records are typically retained for a minimum of 7 years in accordance with South African law.
Neither party shall be liable for failure to perform or delay in performing any obligation under these Terms if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:
Upon occurrence of a force majeure event:
The party affected by force majeure must:
The affected party must use reasonable efforts to mitigate the effects of the force majeure event and resume performance as soon as reasonably practicable. This may include sourcing alternative suppliers, implementing contingency plans, or arranging alternative delivery routes.
If a force majeure event continues for more than 30 consecutive days, either party may terminate affected Orders or the agreement by giving 14 days' written notice. Such termination shall be without penalty or liability for either party. Outstanding invoices for Products already delivered shall remain payable.
During force majeure events affecting product availability, we reserve the right to allocate available Products among customers on an equitable basis, taking into account historical ordering patterns, critical needs, and other relevant factors. Priority may be given to essential services such as hospitals, emergency services, and critical infrastructure.
You may terminate your Trade Account at any time by providing 30 days' written notice to accounts@goodfooddistributors.co.za. Upon termination, you must:
We may terminate your Trade Account immediately without notice if:
We reserve the right to suspend your account and Services without terminating the agreement if:
Services will be reinstated upon resolution of the issue giving rise to suspension.
Upon termination:
Termination does not affect our right to recover outstanding amounts, seek damages for breach, or enforce any provisions intended to survive termination. We may pursue all available legal remedies for recovery of amounts owed.
In the event of any dispute arising from or relating to these Terms, the parties agree to first attempt to resolve the matter amicably through good faith negotiations. Either party may initiate negotiations by sending written notice to the other party outlining the nature of the dispute. Senior representatives of both parties shall meet within 14 days to discuss resolution.
If the dispute cannot be resolved through negotiations within 30 days, either party may refer the matter to mediation. Mediation shall be conducted by a mediator mutually agreed upon or, failing agreement, appointed by the Arbitration Foundation of Southern Africa (AFSA). The parties shall share mediation costs equally. Mediation proceedings shall be confidential.
If mediation is unsuccessful or either party is unwilling to participate in mediation, any dispute shall be referred to and finally resolved by arbitration under the Rules of the Arbitration Foundation of Southern Africa (AFSA). The arbitration shall be conducted by a single arbitrator appointed in accordance with AFSA Rules. The arbitration shall take place in Johannesburg, South Africa. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding on both parties and may be made an order of any court of competent jurisdiction.
Each party shall bear its own legal costs in connection with dispute resolution proceedings, unless the arbitrator or court determines otherwise. The arbitrator may award costs to the successful party in accordance with applicable rules and principles.
Nothing in this Section 17 prevents either party from seeking urgent interim or interlocutory relief from a court of competent jurisdiction where immediate relief is necessary to prevent irreparable harm or preserve rights. This includes applications for urgent interdicts, attachments, or other provisional remedies.
Notwithstanding the above dispute resolution procedures, we reserve the right to institute action for collection of undisputed outstanding amounts without first resorting to mediation or arbitration. Debt collection matters may be referred directly to our attorneys or debt collection agencies.
Except where the dispute relates to payment obligations, both parties shall continue to perform their respective obligations under these Terms during the pendency of any dispute resolution proceedings, unless otherwise agreed or ordered by an arbitrator or court.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of South Africa.
Subject to the arbitration provisions in Section 17, you irrevocably consent to the exclusive jurisdiction of the South Gauteng High Court, Johannesburg, for any litigation arising from these Terms. However, we reserve the right to institute action in any court having jurisdiction over you or your assets.
These Terms are intended to comply with all applicable South African legislation, including but not limited to:
Both parties undertake to comply with all applicable laws, regulations, and industry standards relating to their respective obligations under these Terms. This includes compliance with:
To the extent that transactions under these Terms qualify as B2B transactions exceeding the threshold amounts specified in the Consumer Protection Act, the parties agree that Sections 45, 47, and 48 of the CPA (relating to cancellation and cooling-off periods) do not apply to these transactions. However, all other applicable consumer protections remain in force to the extent required by law.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter. No reliance is placed on any representation or warranty not expressly set out in these Terms.
We reserve the right to modify these Terms at any time by posting updated Terms on our Website. The updated Terms will be effective immediately upon posting, and the "Last Updated" date will be revised. Your continued use of our Services after such posting constitutes acceptance of the modified Terms. Material changes will be communicated via email to registered users. It is your responsibility to review these Terms periodically.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed, and the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent and economic effect of the original provision.
No waiver of any provision of these Terms shall be deemed or constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver unless expressly stated. Our failure to enforce any right or provision shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be void. We may freely assign, transfer, or delegate our rights and obligations under these Terms to any affiliated entity, successor in interest, or in connection with a merger, acquisition, or sale of assets.
These Terms are for the benefit of the parties only and are not intended to confer any rights or benefits on any third party. No third party shall have any right to enforce any provision of these Terms.
All notices required under these Terms must be in writing and shall be deemed given when:
Notices to you shall be sent to the address or email provided in your Trade Account registration. Notices to us shall be sent to legal@goodfooddistributors.co.za or our registered business address.
Nothing in these Terms shall be construed as creating a partnership, joint venture, employment, or agency relationship between the parties. Neither party has authority to bind the other or to incur obligations on behalf of the other without prior written consent.
Provisions that by their nature should survive termination shall survive, including but not limited to: payment obligations, indemnification, limitation of liability, confidentiality, intellectual property rights, governing law, and dispute resolution.
These Terms are drafted in English. If these Terms are translated into any other language, the English version shall prevail in case of any inconsistency or discrepancy.
Where these Terms are signed by the parties, they may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one agreement. Electronic signatures shall have the same legal effect as original signatures in accordance with the Electronic Communications and Transactions Act.
In the event of conflict between these Terms and any other document, including purchase orders or delivery notes, these Terms shall prevail unless we have expressly agreed otherwise in a written agreement signed by an authorized representative.
For questions, concerns, or inquiries regarding these Terms, please contact us:
Information Officer (POPIA): privacy@goodfooddistributors.co.za
Complaints: For complaints regarding data protection or consumer rights, contact our compliance officer at the details above or lodge a complaint with the relevant regulatory authority (Information Regulator or National Consumer Commission).
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Good Food Distributors (Pty) Ltd © 2025. All rights reserved.